PRIVACY POLICY

1. Who we are

This Privacy Policy applies to the SakuraDIY website, editor, account dashboard, and related services available at www.sakuradiy.com (collectively, the "Service").

For privacy or customer-support questions, contact zgameho@gmail.com.

2. Information we collect

Information you provide

• Account information: email address, authentication credentials, and account identifiers.
• User content: photos, images, text, card designs, template selections, and other content you upload or save.
• Purchase and subscription information: selected product, transaction and customer identifiers, purchase status, subscription status, and information needed to provide paid access.
• Support and waitlist information: email address, messages you send us, requested print quantity, and related product interests.

Information collected automatically

• Browser and device information, IP address or a protected hash derived from it, timestamps, requested pages, referral information, and diagnostic logs.
• Usage events such as template views, editor actions, exports, and feature interactions.
• Cookies, local storage, and similar technologies used for authentication, preferences, security, and analytics.

3. How we use information

• Provide, maintain, and secure the Service.
• Create accounts, authenticate users, and save or retrieve designs.
• Process purchases, activate exports or subscriptions, and provide billing support.
• Apply usage limits, prevent fraud and abuse, and investigate technical issues.
• Respond to support requests and communicate important service updates.
• Measure performance and improve templates, editor features, and the customer experience.
• Comply with legal obligations and establish, exercise, or defend legal claims.

4. Payments through Creem

Creem (Armitage Labs OÜ) acts as the Merchant of Record for SakuraDIY purchases. Creem handles checkout, payment processing, applicable tax calculation and collection, invoices, refunds, chargebacks, and related compliance obligations.

When you purchase through Creem, Creem may collect information such as your name, email address, billing address, payment details, order details, IP address, and device information. Creem processes that information under its own Privacy Notice and Buyer Terms.

SakuraDIY receives limited transaction information from Creem, such as customer or transaction identifiers, product, amount, payment or subscription status, and account email, so we can deliver the purchased service and provide support.

5. Service providers

We use trusted providers to operate the Service. They process information only for the services they provide and under their applicable terms:

• Creem: checkout, Merchant of Record services, payments, tax, invoices, refunds, and transaction support.
• Supabase: account authentication, database hosting, and storage for saved designs and uploaded assets.
• Vercel: website hosting, content delivery, serverless functions, security, and operational logs.
• Google Tag Manager and configured analytics tools: management of measurement tags and website-usage analytics.

6. Legal bases

Where applicable law requires a legal basis, we process personal information to perform our contract with you, based on our legitimate interests in operating and securing the Service, with your consent for optional analytics or communications where required, and to comply with legal obligations.

7. Cookies and similar technologies

Essential cookies and browser storage support sign-in, security, saved preferences, and core site functions. We may also use analytics technologies managed through Google Tag Manager to understand visits and feature usage.

You can control cookies through your browser settings. Blocking essential cookies may prevent account or editor features from working correctly. Where consent is legally required for non-essential cookies, those technologies should be used according to your consent choices.

8. Retention and deletion

We retain account and saved-design information while your account is active or as needed to provide the Service. Designs remain available until you delete them or request account deletion. Temporary uploads and operational logs are retained only as long as reasonably necessary for processing, security, and troubleshooting.

Transaction records may be retained for tax, accounting, fraud-prevention, dispute, and legal-compliance periods. Creem applies its own retention periods to information it controls.

9. Sharing and disclosure

We do not sell your personal information. We may share information with the service providers listed above, professional advisers, a successor in a business transaction, or authorities when reasonably necessary to comply with law, protect users, prevent fraud, or defend legal rights.

10. International data transfers

SakuraDIY and its providers serve users internationally. Information may be processed in countries other than where you live. Where required, appropriate safeguards are used for cross-border transfers.

11. Security

We use reasonable technical and organizational safeguards designed to protect information, including encrypted network connections, restricted server credentials, authenticated access, and access controls. No online service can guarantee absolute security.

12. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information; object to certain processing; withdraw consent; or complain to a data-protection authority.

To submit a request, email zgameho@gmail.com. We may need to verify your identity before completing a request.

13. Children

The Service is not directed to children under 13. If local law requires a higher minimum age for consent to online services, users below that age should use SakuraDIY only with authorization from a parent or legal guardian. Contact us if you believe a child provided personal information without appropriate consent.

14. Changes to this policy

We may update this policy as the Service or applicable requirements change. We will publish the updated version on this page and revise the "Last updated" date.